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Change Wi-Fi or Router

If you replace your router, change broadband provider, or update your Wi-Fi name or password, your PlugStream charger may need updated network details.

How Wi-Fi can be configured

PlugStream chargers support two Wi-Fi setup methods:

Method How it works When to use it
Bluetooth setup in the app Your phone connects to the charger over Bluetooth and sends the selected Wi-Fi network details to the charger. Use this when the MyPlugStream app, PlugStream Installer app, your installer, or PlugStream Support asks you to update Wi-Fi through the app.
Setup hotspot and setup page The charger temporarily broadcasts its own setup hotspot. A phone or laptop joins the hotspot and opens the charger's setup page. Use this when the app flow is not available, or when your installer or PlugStream Support asks you to use the setup hotspot.

Both methods configure the same charger Wi-Fi connection. The right method depends on the charger firmware, account access, installation state, and whether you are completing customer setup or installer commissioning.

On PlugStream 7S (PS-7S) and PlugStream 7T (PS-7T) firmware 1.52 or later, Bluetooth is on all the time. Firmware 1.42 to 1.51 turned it off at times. See Bluetooth availability.

Before changing your router

If possible, keep the new router's Wi-Fi name and password the same as the old router. This gives the charger the best chance of reconnecting without further setup.

Also check:

  • the charger location still has good Wi-Fi signal
  • the router is not moved further away from the charger
  • the new router allows devices on the local network to reach the internet
  • any site firewall or parental control settings do not block charger connectivity

If the Wi-Fi name or password changed

The charger will not be able to join the old Wi-Fi network once those details change.

Update the charger's Wi-Fi details with the Bluetooth app setup or the setup hotspot. If you are not sure which to use, contact PlugStream Support or your installer.

Use the setup hotspot

When the charger can't join its saved Wi-Fi network and has no other connection, such as Ethernet, it turns on its own setup hotspot. This happens about 2 minutes after it loses its connection, or about 30 seconds after it is switched on.

  1. Find the hotspot password:
    • Firmware 1.72 or later: the charger's local access password. It is on the Local access card in the box, and in the MyPlugStream app under Charger settings > Local access.
    • Older firmware, or no local access password yet: the adoption code on the charger's shipping-box label. The oldest chargers use the serial number in capital letters.
  2. On your phone or laptop, join the Wi-Fi network called PlugStream-XXXX. XXXX is the last 4 characters of the charger's serial number.
  3. The setup page opens by itself. If it doesn't, go to http://192.168.4.1 in a browser.
  4. Log in with the charger's serial number as the username. On firmware 1.72 or later, the password is the local access password.
  5. Choose your new Wi-Fi network, enter its password, and click Connect.

The hotspot turns off once the charger is connected. For screenshots, see Setting up Ethernet and Wi-Fi. For the password, see Your charger's local access password.

Use Bluetooth

You need to be next to the charger, signed in to the MyPlugStream app as the charger's owner, with an internet connection on your phone.

  1. Stand next to the charger with Bluetooth turned on on your phone.
  2. Open your charger in the MyPlugStream app and go to Charger settings.
  3. Under WiFi, tap Manage. The app finds your charger and connects to it.
  4. Tap Change WiFi, then Remove and scan. The charger forgets its saved Wi-Fi network.
  5. Choose your new Wi-Fi network, enter its password, and tap Connect.

On firmware 1.52 or later, Bluetooth is on all the time. On firmware 1.42 to 1.51, or if Bluetooth has been turned off for your charger, see Bluetooth availability. You can also use the setup hotspot instead.

Do not open the charger enclosure or remove covers to change network settings unless you are authorised and competent to do so.

Do not switch the charger off during a solid-purple critical firmware update.

If you use Ethernet

If your charger is connected by Ethernet, check:

  • the Ethernet cable is connected to the new router or network switch
  • the router port is active
  • the cable has not been damaged or trapped
  • any network switch between the router and charger has power

Ethernet is usually the most stable option where it is practical to install.

After the network is changed

Allow the charger a few minutes to reconnect, then check:

  • the charger appears online in the MyPlugStream app
  • Charger readiness updates normally
  • charging mode and schedule information are visible
  • firmware update messages are not waiting for action

If the charger remains offline, follow Charger offline.

Useful links:

Still need help?

Contact PlugStream Support and include enough detail for the team to find your charger and understand what happened.

Please include:

  • charger serial number, if you have it
  • MyPlugStream account email or site contact email
  • LED colour or Charger readiness message
  • what you expected to happen and what happened instead
  • photos of the charger, cable, connector, or installation area if relevant
  • screenshots from the MyPlugStream app if relevant

See How to contact PlugStream Support.