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What do Charger readiness statuses mean?

The Charger readiness card in the MyPlugStream app can show different statuses depending on whether your charger is ready, charging, waiting, paused, offline, or faulted.

This guide explains the main statuses you may see, including Charging paused, Waiting for site telemetry, Charging disabled, Charger offline, and Fault detected.

Charger readiness status guide

What the app says What it usually means Normal customer action
Ready to charge, plug in your vehicle The charger is online and ready for a vehicle to be plugged in. Plug in your vehicle when you are ready to charge.
Vehicle connected The charger can see the vehicle and is preparing to charge. Wait a moment while the charger and vehicle finish preparing.
Vehicle connected, waiting for schedule The charger is ready, but it is waiting for the next schedule, PlugStream Sense window, or cheaper charging window. Wait for the window, use Charge Now/Boost if appropriate, or change the schedule.
Waiting for vehicle The charger is available, but the vehicle is not currently asking for charge. Check the cable is fully connected and the vehicle is ready to charge.
Waiting for user to start Manual start is enabled and the vehicle is connected. Tap Start Charging when you are ready.
Waiting for random delay A short random start delay is active before charging can begin. Wait for the delay to finish. This is normally expected behaviour.
Waiting for charger Charging is being held by charger settings or site-control limits. Check for site limit, load balancing, site telemetry, or installer configuration issues.
Charging disabled The connector or charger has been made unavailable for charging. Resume charging in the app if you intentionally paused it, or contact support if you cannot enable it.
Charging now A charging session is currently in progress. No action is usually needed.
Finishing session The charging session is ending. Wait for the session to finish.
Charging paused Charging is being held by charger settings or site power conditions. Check Why does the app say Charging paused?.
Waiting for site telemetry The charger is waiting for live site power readings before it can safely start. Wait briefly, then contact support if it does not clear.
Charger offline The charger has not checked in recently, so live charging state may be unavailable. Check power and network connection first.
Fault detected The charger has reported a fault and may need attention before charging can start. If it does not clear, contact PlugStream support.
Charging state unknown The charger is online, but the app does not yet have enough live data to explain the next charging action. Refresh the app and check again after a short wait.

What if the status keeps changing?

Some statuses change naturally as charging progresses. For example, you might move from:

  • Ready
  • to Vehicle connected
  • to Charging

You may also see waiting states if a schedule, random delay, load balancing, or a site limit is active.

If your charger is waiting for a schedule and your vehicle sometimes does not wake when the window opens, read Vehicle Wake Assist.

What if support asks for a screenshot?

Send a screenshot that shows the full Charger readiness card, including the title, message, reason, limit, wait time, and checked-at time if those are visible.

For scheduled charging issues, also send screenshots of the schedule and any vehicle-side schedule or battery limit. See What screenshots should I send to PlugStream Support?.

What if I see Charging paused or a lower limit?

If the app shows Charging paused, or you see a lower limit than expected, these guides are the best next step:

Still need help?

Contact PlugStream Support and include enough detail for the team to find your charger and understand what happened.

Please include:

  • charger serial number, if you have it
  • MyPlugStream account email or site contact email
  • LED colour or Charger readiness message
  • what you expected to happen and what happened instead
  • photos of the charger, cable, connector, or installation area if relevant
  • screenshots from the MyPlugStream app if relevant

See How to contact PlugStream Support.